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Nostalgia Casino Complaint – resolved
To TheBloke and bpb
How about the facts?
On 6/21/06, I made a $50.00 NETeller deposit to open up an account with Nostalgia Casino. I printed both the confirmation receipts from NETeller and Nostalgia Casino as soon as I received them:
6/21/2006 7:54 PM
Thank you for making a purchase with Nostaliga Casino.
A transaction has been received to account number Nosrxxxxx for the following amount:
Transaction Amount Date/Time Source Status
1486303 50.00 21/06/2006 7:30:33 PM NETeller ACCEPTED
On 6/22/2006, the casino sent me this email:
6/22/2006 8:30 PM
Thank you for contacting Nostalgia Casino.
We do have a withdrawal pending for you in the amount of $50.00, this will be processed in the next 24 – 48 hours, so I am unsure of your question?
Please do not hesitate in contacting us if you have any further questions or comments. The tracking number for this issue is LTK6xxxxxX.
Wendy
Nostalgia Casino Support
The question, by the way, was how long it would take for the casino to finish processing my withdrawal request.
On 6/23/06, this is what I heard from Nostalgia Casino:
6/23/2006 12:24 AM
Thank you for playing with Nostaliga Casino.
You have made a withdrawal from account number Nosrxxxxx for the following amount:
Transaction Amount Date/Time
65931 50.00 23/06/2006 12:01:03 AM
At nearly midnight last night, on 6/23/06, I checked my NETeller account and still did not see any sign of my $50.00. Early yesterday morning, I went online and logged in to the Live Chat feature at Nostalgia Casino. I asked what was happening with my withdrawal request and money. The casino representative I was chatting with, Jhoanna, replied by asking me for my account information so she could look at the details. I gave her them, and then she comes back and says I was not going to receive my $50.00 until I meet the casino’s “playthrough requirements.”
Now, bpb, I doubt you’ll be able to follow the rest of this, but TheBloke – I have hope for you.
Jhoanna, I said, either you are looking at a screen with my account details on it that has been tampered with or you are outright lying to me. I had NO playthrough requirements to meet because I NEVER received any bonus and did not play with a dime of the casino’s money!!
When I logged on after opening my account with Nostalgia Casino, on 6/21/06, I only played ten hands of European Blackjack. That’s right, people. Ten hands. I know and recorded what game I played, how many hands I played, my beginning account (credit) balance of $50.00, and my ending balance when I logged out of the games lobby.
Now, is anybody here good at math? Maybe I’m not.
I open a casino account with $50.00 of my own money.
I play Blackjack starting with that same $50.00 as a beginning balance.
I receive NO matching bonus of ANY kind at any point from the casino while I am playing.
I decide to quit and do when my account credit balance is $50.00. That’s right. I played for about half an hour and wound up dead even. Not a dollar gained or lost.
I make a “successful” (casino’s own word) withdrawal request for $50.00. That brings my account credit balance to $0.00.
So, for all you math majors:
$50.00 Original deposit
-50.00 Withdrawal request
$ 0.00 Account balance left when I decide not to play at casino again
Now, does anybody, and I mean anybody, see any sign or proof of any casino bonus of any kind in the email messages or figures above? 
Jhoanna refuses to agree or cooperate with me, so I log off after telling her in no uncertain terms that I think her casino is run by liars and crooks.
The rest of yesterday and today I spend part of the time quickly sending all the necessary information and facts to the following three parties:
1) NETeller – this is the 3rd party company that I have made
my original deposit through and have asked to have my withdrawal
credited to,
2) eCOGRA – this is the organization that actually lists
Nostalgia Casino as a member (I am pretty amazed and still am), is
influential or effective in mediating player disputes with casinos, and
is highly regarded in the industry, and
3) the Kahnawake Gaming Commission – this is the organization
that actually granted Nostalgia Casino their operating license and
regulates them.
Three times tonight, I receive email messages from Nostalgia Casino. Here they are:
6:48 PM
Dear Craig,
Thank you for contacting Nostalgia Casino.
I’m just emailing you to let you know that your withdrawal for $50 should be processed without issue today.
Please do not hesitate in contacting us if you have any further questions or comments. The tracking number for this issue is LTK6xxxxxX.
Andrew T
Nostalgia Casino Support
8:06 PM
Dear Craig,
Thank you for contacting Nostalgia Casino.
Your withdrawal will be processed to your Neteller account within 6 hours.
Please do not hesitate in contacting us if you have any further questions or comments. The tracking number for this issue is LTK6xxxxxX.
Bret
Nostalgia Casino Support
10:14 PM
Dear Craig,
Thank you for contacting Nostalgia Casino.
Your withdrawal is currently being processed.
We do really apologize for the delay and any inconvenience. Also deeply thank you for your patience.
Please do not hesitate in contacting us if you have any further questions or comments. The tracking number for this issue is LTK6xxxxxX.
Mariko
Nostalgia Casino Support
Well, I’ll be dammed!! TheBloke and bpb, did you keep track of the evidence and facts?? Which side did the facts line up with?
I can’t speak and don’t know about any of the rest of you, but I don’t like and won’t stand being lied to, intentionally mislead, or most of all – have any “reputable” casino anywhere steal my money.
TheBloke – satisfied? Don’t care if you are.
bpb- only one thing to say to you, moron: 
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